Customer Service Representative Jobs in New York, NY
Customer service representatives in New York earn a metro median of $23.84 an hour, well above the city's $17.00 minimum wage, and bilingual reps are recruited by name. Health plans, the MTA, Con Edison and city agencies are the steadiest hirers. Current openings are below.
Current customer service representative Openings in New York, NY
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Customer Service Representative Work in New York
In New York, much of the customer service work sits with public-facing institutions rather than retail call centers. Health plans such as Healthfirst and EmblemHealth staff phone teams and walk-in field reps across Brooklyn, Manhattan, Queens and the Bronx. The MTA handles rider and employee questions from 2 Broadway and 333 West 34th Street, Con Edison answers billing and service calls for the five boroughs, and city agencies like the Department of Consumer and Worker Protection run service counters such as its licensing center at 42 Broadway in Lower Manhattan.
Two things set New York apart. Language skills matter more than almost anywhere else, with postings asking for Spanish, Mandarin, Cantonese, Russian, Korean, Polish and Haitian Creole speakers. And the city's pay transparency law means most postings show a salary range, so you can compare offers before you apply.
Top New York Employers Hiring Customer Service Representatives
These employers post customer service roles for New York City on their own career sites:
- Healthfirst - the nonprofit health plan hires Field Service Agents on-site in Brooklyn, Manhattan and Queens and remote Service Agents across New York.
- Con Edison - the utility posts bilingual customer service representative roles and provides paid training.
- MTA - hires Customer Service Specialists for its 511 rider contact center and its employee customer management center.
- EmblemHealth - the health insurer hires office-based representatives for member and provider questions by phone, email and in person.
- NYC Department of Consumer and Worker Protection - hires customer service representatives for its licensing center under the Clerical Associate title.
- Justworks - the payroll and benefits company hires customer support specialists at 55 Water Street.
Customer Service Representative Salaries in New York
- Entry level: about $18 to $21 an hour, or $37,000 to $43,000 a year. City clerical customer service roles have posted at $38,173 to $45,159.
- Experienced: roughly $21 to $30 an hour. EmblemHealth has posted $25.65 an hour, and Healthfirst field agents post at $47,403 to $62,400 in the New York area.
- Senior and specialist: $30 to $37 or more an hour, such as Justworks benefits support at $32.21 to $39.18.
These are estimates built from BLS May 2025 wage data for customer service representatives in the New York metro and pay ranges posted by employers. A second language, health insurance or benefits knowledge, union coverage and willingness to work evenings and weekends move pay the most.
How to Become a Customer Service Representative in New York
New York has no license for customer service work. Most employers ask for a high school diploma or equivalent and some experience with the public, then train you; Healthfirst runs an eight-week paid training class for new agents. City agency roles use civil service titles such as Clerical Associate, which needs a high school diploma, a year of clerical experience and a typing test. For free help getting hired, the city's Workforce1 Career Centers, including 215 West 125th Street in Harlem and 400 East Fordham Road in the Bronx, offer resume help and job referrals.
What the Job Involves
Customer service representatives answer questions by phone, chat, email and in person, look up accounts, explain bills and benefits, process payments and changes, record complaints, and pass harder cases to specialists or supervisors. Most work is tracked in a CRM or case system.
Skills Employers Look For
- Clear phone and face-to-face communication
- A second language, especially Spanish, Mandarin or Cantonese
- Calm de-escalation with upset customers
- Microsoft Office and CRM software
- Accurate typing and data entry
- Privacy rules such as HIPAA for health plan roles
Career Path and Advancement
In New York the usual next steps are specialist roles such as benefits support, billing or escalations, then team lead and supervisor. Health plan reps can move into care coordination and enrollment work, MTA staff can move from Customer Service Specialist into higher MTA titles, and reps who like technology often move into technical support.
Related Careers in New York
If customer service interests you, these related New York roles are close matches:
- Call Center Agent Jobs
- Technical Support Representative Jobs
- Receptionist Jobs
- Administrative Assistant Jobs
Frequently Asked Questions
How much do customer service representatives make in New York?
The New York metro median was $23.84 an hour, about $49,590 a year, in May 2025. The lowest-paid tenth earned under $17.75 an hour and the top tenth more than $37.16.
Do I need a license or certificate for customer service jobs in New York?
No license is required. Employers look for customer-facing experience and good communication, and many provide paid training. City jobs require passing a civil service exam or holding the right title.
Is being bilingual an advantage in New York customer service?
Yes. Con Edison posts roles for Polish, Russian, Cantonese, Mandarin, Korean and Spanish speakers, and Healthfirst prefers Spanish, Russian, Mandarin and Haitian Creole speakers for its field agents.
Are there remote customer service jobs in New York?
Some. Healthfirst hires remote Service Agents who live in New York or other approved states, and several city jobs allow up to two remote days a week. Walk-in and field roles, such as Healthfirst Field Service Agents, are on-site.
What hours do New York customer service reps work?
Office roles usually run weekdays, while health plans also staff evenings and weekends. Healthfirst's remote agents work shifts between 8 a.m. and 8 p.m., seven days a week from October through March.
Ready to apply? Browse all Customer Service Representative jobs in New York, NY on LocalJobPage and apply today.